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Best Member Experience In The World

For The Fourth Consecutive Year!


Proud And Thankful

Fitness Incentive is excited to announce that we’ve received two Member Experience Awards for 2021! It’s our fourth straight year as recipients of these honors, and our thanks and gratitude go out to all our members for making these prestigious awards possible. 800+ fitness facilities across 3 continents were in the running, and you helped us reach this goal once again. Thank you!

Member Experience Operator of the Year

Fitness Incentive has been identified as the best operator with the highest Net Promoter Score overall across all categories for the 12-month assessment period. This is our fourth consecutive award in this category…F.I. — the best gym in the world!

Member Experience
Private Independent Gym

Fitness Incentive was also recognized for having provided the Best Member Experience – Private Independent Gym — to our members. Fitness Incentive is at the top of a short list of facilities in the TRP universe to be so honored.

About The Member Experience Awards

Member Experience Awards (MEAs) awards are about customer satisfaction. They are bestowed based on an operator’s NPS or Net Promoter Score. The NPS is compiled using answers to a single, simple survey question that you have undoubtedly seen in one of our survey emails: “How likely are you to recommend Fitness Incentive to someone you know?” Your responses to this query are an indication of what you liked and didn’t like about our services. Knowledge of this sort is invaluable, as it gives us insight into what is and isn’t working and what needs our attention. We obsess over every response, particularly any negatives because we want to get it right all the time. Fitness Incentive’s 7’s, 8’s, 9’s and 10’s — the ‘likely’ to ‘extremely likely’ to recommend us segment of the responses — represent about 96% of all responses! The love affair between Fitness Incentive and its members is stronger and deeper than any gym anywhere. It’s something we’re incredibly proud of and simultaneously humbled by. We can’t begin to express our gratitude for having so many wonderful people – members and staff alike – all together and working towards the same ends. It’s a privilege, an honor, and a blessing.

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