Member Experience Awards


Best Gym In The World

For The Second Consecutive Year!

Member Experience Awards

We Are Incredibly Proud And Humbled!

800+ fitness facilities across 3 continents were eligible to receive Member Experience Awards (formerly the Customer Engagement Academy (CEA) Awards) for 2019, and Fitness Incentive is excited to to announce the we have received three big ones for the second straight year!

Member Experience Platinum Award

Based on our overall Net Promoter Score for the 12-month assessment period (1st November 2018 – 31st October 2019), Fitness Incentive was awarded the Platinum Medal, the highest of the three award tiers (Silver, Gold, and Platinum).

Member Experience – Private Independent Gym

Fitness Incentive was also recognized for having provided the Best Member Experience – Private Independent Gym to our members. Fitness Incentive is at the top of a short list of only 7 facilities in the TRP universe to be so honored.

Member Experience Operator of the Year

Finally, Fitness Incentive has been identified as the best operator with the highest Net Promoter Score overall, across categories, for the 12-month assessment period, receiving the prestigious title of ‘Operator of the Year’!

Fitness Incentive would like to thank our amazing members and dedicated staff for making these awards possible. We are, truly, incredibly proud and humbled!

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