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Freeze Request

Please Freeze My Membership

"*" indicates required fields

Please fill out this form and submit it to request that your membership be put on freeze. NOTE: You can freeze your membership for a maximum of 6 months. After 6 months, your regular monthly payments will automatically begin again. If you are unable to resume your membership after the freeze period, please contact us as soon as possible.
Please enter the BARCODE (beginning with "FI") your KEYTAG or FI+ App barcode.
MM slash DD slash YYYY
Enter the date you would like to start the freeze of your membership.
Freeze End Date*
Enter the date you anticipate your freeze will end and you will return to the gym. NOTE: Minimum freeze time is 1 month, maximum is 6 months.

Freezing Your Membership

The Fitness Incentive will allow you to “freeze” your membership when you can’t attend for 30 days or longer. The following regulations apply: Memberships are limited to 2 freezes, the combined total of which cannot exceed 6 months. You must submit a Request to Freeze your membership either through our website or in person at the gym—retroactive freezing is not allowed.

When you return, your membership is taken off freeze, and your regular billing will resume.

There is no charge for freezing your membership.

Exceptions to this freeze policy are considered on a case-by-case basis. Inquire PRIOR to freezing your account.